We have a 7-day refund policy, which means you have 7 days after receiving your item to request a refund. We do not entertain requests for refund after 7 days upon receiving your order.
To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.
Please visit our FAQs page to learn more about our warranty terms.
REQUESTING FOR A REFUND
To start a refund, you can contact us at firstname.lastname@example.org, and furnish us with the following information:
- Order date
- Order no.
- Customer name
- Contact no.
- Receipt / proof of purchase
- Photo(s) of item, if any
You may expect a response from us within 2-3 working days. If your request is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, we will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
PRODUCT WARRANTY CLAIM
Please send your returns to the following addresses:
Unipac Engineering (M)
2, Jalan Jurubina U1/18, Hicom-Glenmarie Industrial Park, 40150 Shah Alam, Selangor, Malaysia.