Shipping
We ship to Asia but please contact us for further info.
Shipping Time (when product is in stock):
West Malaysia – 2-3 working days
East Malaysia – 5-7 working days
Pre-Order (when product is out of stock):
2-4 Weeks once order is confirm with payment
We currently use City-Link Express as our main shipping partner.
Warranty Terms
In general, UnipacStore warranty covers manufacturer’s defects only, provided the product has been handled properly for its intended use and in accordance with the operating instructions.
Parts and all accessories and wear and tear parts will not be covered under manufacturer’s warranty.
Warranty may be void if any part(s) of the product have been removed, tampered, modified, dismantled, repaired, handled in any way by any third party that are not authorized by us.
By default, UnipacStore warranty period depends on the division of the item, unless stated otherwise:
Division | Warranty Period |
Workshop | 12 months from the date of purchase |
Engineering | 7 days from the date of purchase |
Material Handling | 12 months from the date of purchase |
Healthcare | 6 months from the date of purchase |
In case of a repair, service or replace of the product for free, the warranty will continue from the date of original purchase.
For assistance in product warranty claim, please contact customerservice@unipacstore.com and furnish us with the following information:
- Order date
- Order no.
- Customer name
- Contact no.
- Receipt / proof of purchase
- Photo(s) of item, if any
You may expect a response from us within 2-3 working days.
